SHIPPING & RETURN POLICY
Plant order delivery time
1.All plants will undergo treatments such as water control, root pruning, cleaning and drying before shipment. Plant orders are usually dispatched within 3 to 5 working days
2. We will adjust the specific shipping time based on the current inventory and the condition of the plants. If we haven't shipped the goods yet, we usually wait for the next batch of new goods to arrive and send the ones in the best condition to you.
In extreme weather conditions, we will postpone the delivery time or adjust the delivery method to ensure the health of the plants.
4. We ship goods all year round, from Monday to Saturday every week. If you need to process your order urgently, please contact us in advance. We can upgrade the delivery service for you (at an additional cost).
Shipping Instructions
1.Free shipping within the United States is available for orders over $35. By default, USPS Ground Advantage is used for delivery. Delivery is only available within the United States and its affiliated territories. International delivery is not supported.
2. All the plants sold are bare-root plants, excluding POTS and soil.
3. The actual size, color and shape of the plants may vary slightly, depending on the season and the availability of the variety.
4. It is a normal situation for plants in a dormant state to have yellowing and falling leaves, shriveled plants and listless appearance. This is their natural protective response to adapt to climate change.
5. All plants will undergo water control, root pruning, cleaning, drying and other treatments before shipment, and be carefully packaged to ensure their safe arrival in your hands.
6. Please remove the plants immediately upon receipt and follow the care instructions included in the package for maintenance.
7.When the plant is received, it may be slightly dehydrated, shriveled, and have a dull color. The leaf centers may turn green, the lower leaves may become watery, the leaves may slightly spread out, the leaf tips may be damaged, and the leaves may fall off. These are normal phenomena caused by transportation and will gradually recover after being planted.Shipping Instructions
Each single plant costs $4.99
The total order weight is 13-15.99 oz plus $3.25
Order total weight: 1-1.99 pounds plus $5.25
An additional $8.25 will be added for orders with a total weight of more than 2 pounds
Free shipping $0.00 for orders over $35
Physical greeting cards cost $2.00 each
☀️ Summer shipping instructions
If the temperature in your place of residence is relatively high, please determine for yourself whether it is suitable for shipping. You can contact us (company email) to postpone or rescheddule the shipping time.
High temperatures may cause plants to rot or die. Please ensure that you collect the package as soon as it is delivered and avoid direct sunlight
⚠️RARE Succulents is not responsible for plant damage caused by weather conditions. Please assess your risk when placing your order.
❄️ Winter shipping instructions
If the temperature in your place of residence is relatively low, it is recommended to purchase the Heat Pack as an additional item. Although insulation packs cannot completely prevent frost damage, they can reduce the risk of damage.
⚠️RARE Succulents is not responsible for plant damage caused by weather conditions. Please assess your risk when placing your order.
Return Policy
Return policy for plants
1. As plants are special living products and there are uncontrollable factors during transportation, we do not accept returns of plant orders.
2. Please open the package for inspection as soon as you receive it. If the plants are damaged during transportation, please contact the store immediately and send the order number and clear photos (including the damage to the plants and the package) to the company's email address. We will do our best to handle it for you.
Return policy for non-plant-based goods
Non-plant items (such as tools and flowerpots) that have not been used can be returned within 14 days after receipt
The return shipping fee and any damage caused during transportation shall be borne by the buyer themselves.
The return address is as follows:
RARE SUCCULENTS INC
136 OAK DR
SYOSSET NY 11791USA